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Privacy 2018-05-20T22:32:54+00:00

Privacy Policy

We at Ville Grotta recognize the importance of protecting the privacy of personal data or personally identifiable information (“Personal Information”) about the individual travelers that we process in our booking systems and the users and visitors of our website. The following Privacy Policy discloses what information we gather, how we use it, and how to correct or change it. Please note, however, that we may update and amend this Privacy Policy from time to time.

Collection, use, and disclosure

Ville Grotta obtains booking system personal information when a travel supplier or a subscriber submits such data to a booking system. We also receive booking system personal information when an individual traveler submits data to us directly in circumstances where a booking is made by the individual traveler direct via our website or via our booking tool. The types of booking system personal information that we obtain is the typical information that you provide when you make a booking.

This information may include:

postal address;
e-mail address;
telephone number;
credit card and payment information;
travel and accommodation details; and
special travel requests

If you access our web site directly then device type, connectivity and configuration data may also be collected, including device hardware specifications, data regarding the operating system and other device software, IP address, location information, and regional and language settings.

We also disclose booking system personal information to vendors that perform functions on our behalf, including suppliers of software development services, business processing service providers, contact center service providers, training service providers, and computer maintenance providers. We contractually require these vendors to maintain appropriate protections for booking system personal information and to only process such data in accordance with our instructions.

If you access booking systems through a website, we utilize Google Analytics and the Google Maps API. In using Google Maps API you are agreeing to the Google Maps/Google Earth Additional Terms of Service which can be found at: Details regarding how Google collects and processes data can be found in the Google Privacy Policy which can be found at (or any other URL Google may provide from time to time). We may also process and disclose booking system personal information as required by law, subpoena, or regulation; when requested by government or law enforcement authorities; for credit card processing, authentication, and fraud prevention; or as otherwise required or permitted by law. We do not sell booking system personal information for purposes of allowing third parties to conduct direct marketing for their own products or services.

Data security and integrity

Ville Grotta maintains reasonable measures to protect booking system personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction.

Information from minors

Ville Grotta booking system services are not intended for use by minors. We do not knowingly collect booking system personal information from any minor.
Data access and correction requests and other questions

European data privacy laws grant European travelers certain rights with respect to the:

portability; and
restriction or objection to processing of their own booking system personal information.

As a practical matter, travelers may first wish to contact their travel supplier or subscriber as the most efficient means of addressing any issues in these areas. Travelers may direct any other requests, questions or complaints relating to their own booking system personal information to Ville Grotta at Ville Grotta retains the right to use reasonable measures to authenticate the identity of any traveler who makes a request in respect of their booking system personal information or otherwise raises any questions.

Privacy-related communications may be directed to:

Ville Grotta
Vardica, Umag, Croatia

Once we receive your inquiry we will investigate the matter and respond to you promptly. We will endeavor to do this within 30 days. If this is not possible, we will endeavor to contact you and let you know about a revised timeframe.

Publication and effective date

This policy is published by Ville Grotta. We may update this policy from time to time and will post a prominent notice to inform users about significant changes.

Effective Date: This policy was last updated on 21st of May 2018.

If you need to access prior versions of the document, please contact: